Frequently asked questions
I'm new! How does this process work?
- Welcome to our shop! Browse our website for desired products and check out
- Once you have checked out and received a confirmation order code, message us through TikTok messages or on LIVE to customize
- View our most recent "charm tour" post pinned on our TikTok page to browse charms
- When it's time to customize, we kindly ask that you message us with charms, themes, colors, or inspiration for your design
When will I receive my order?
We will work quickly to build and ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Are these waterproof?
Our products are not waterproof. We advise you to not wear your jewelry when showering, swimming, or sweating/working out. Avoid direct contact with chemicals, lotions, and perfumes. Each piece is shipped in a storage pouch, which we recommend storing your products in when not in use.
What is the return policy?
Since each order is custom made, they are all final sale and inelligible for returns or refunds
How often are you live on TikTok?
I try to go LIVE multiple days per week. LIVE schedules will be posted on TikTok so be sure to follow! LIVE is available for anyone and everyone to join-Even if you are not ordering/customizing, you are able to join and watch other pieces get built!